A chatbot carries out one instruction and stops; an AI agent drives the task through to the result. We compare the two on a real end-to-end fatal accident investigation — and explain why managing agents is becoming a skill everyone needs.
On 17 August 2009, 75 people died at the Sayano-Shushenskaya hydropower plant. We break the accident down element by element against Process Safety Management — and show why the disaster was predictable.