Risk-Oriented Approach and Customer-Centricity in Personnel Training as an Element of Safety Management

The effectiveness of internal inspections is one of the most pressing issues in industrial safety management. Enterprises invest significant financial and human resources in audits, and commission members regularly confirm their knowledge in the field of HSE, industrial, and nuclear safety. However, state supervisory authorities continue to identify violations, and incidents still occur at production facilities. During the webinar, experts from the Rosatom Technical Academy, Alexander Karev and Olga Zhuravleva, analyze the root causes of this paradox and offer a new perspective on the training of inspection personnel.

The Competence Paradox: Why Internal Audits Fail

Incident analysis shows that most incidents — from falls from height to equipment failures due to poor repair quality — could have been prevented. The speakers point out that the prerequisites for accidents are formed in plain sight of production personnel and safety culture representatives. The problem is not a lack of knowledge of the rules. Employees involved in internal inspections have the necessary theoretical foundation, but they critically lack practical inspection skills.

The commission often arrives at a facility without understanding the specifics of a particular technology, not knowing exactly where to look and how to properly record deviations. As a result, inspections become formal, and the real root causes of violations remain unidentified.

Training Transformation: From Theory to Real Production

To solve the problem of ineffective audits, the presentation details a risk-oriented approach to training the inspectors themselves. The essence of the methodology is a radical reduction of the theoretical part in favor of full immersion in the production environment.

• Practice at real facilities. Training is conducted at active sites, as close as possible to the working conditions of auditors. This allows practicing the skills of identifying violations in real time, rather than on paper.
• Win-win system. The enterprise providing the site for practical training receives an independent audit of its safety system and a fresh look at its processes, while the trainees gain the necessary "field" experience.
• Stress scenarios. Using the example of practicing first aid skills, the speaker shows how important it is to take the commission out of ideal conditions (for example, simulating providing aid to a victim right on the street in the rain). This builds readiness for emergency situations and provides a clear algorithm of actions.

Program Status: Internal Business Need

Answering questions about the status of such training, the experts emphasize that the development of inspection skills is not regulated by federal legislation. However, for large production facilities, this is becoming a mandatory internal requirement. Preparation for an inspection, understanding the technological processes of the inspected area, and the ability to develop effective corrective actions are competencies that directly affect the reduction of injury rates.

What you will learn from this webinar:

• Why deep knowledge of the regulatory framework does not guarantee a high-quality internal inspection?
• How to develop inspection skills in commission members and teach them to see hidden prerequisites for incidents?
• How to organize practical training for auditors at an active production facility with benefits for the host site?
• How to properly prepare for an internal audit to identify the root causes of violations, rather than fighting their consequences?