Behavioral Aspects in Ensuring Safety

Case
5 November 2020 🇷🇺 Original language: русский

Behavioral Aspects and Their Impact on Safety

In modern HSE practice, increasing attention is paid not only to the technical equipment and knowledge of workers, but also to their behavior. Denis Parvan, EHS Manager at John Deere, explains in detail how behavioral aspects affect the level of safety in production. The presentation thoroughly examines the iceberg model, where knowledge and skills make up only the visible part, while a person's attitude and internal state remain hidden but critically important factors.

The speaker emphasizes that safety depends on the ability to manage one's state. Often, accidents occur not due to equipment failure, but due to a loss of concentration, rushing, or complacency. Shifting from a victim mentality to a context of responsibility allows workers to consciously approach their duties and minimize risks.

Four Critical States of a Worker

During the webinar, the speaker demonstrates using the SafeStart methodology how four main states — rushing, frustration, fatigue, and complacency — can lead to critical errors. These states reduce alertness and increase the likelihood of injury even when performing routine operations.

  • Rushing: the desire to complete work faster often leads to ignoring safety rules.
  • Frustration: emotional tension distracts from the production process.
  • Fatigue: a decrease in concentration towards the end of a shift or week increases the risk of errors.
  • Complacency: overconfidence, especially among experienced employees, causes them to neglect precautions.

Understanding these states and the ability to recognize them is key to preventing accidents both at work and beyond.

Integrating Behavioral Audits into the Management System

For effective safety management, John Deere has implemented a system of behavioral audits. Line managers and foremen regularly hold discussions with staff, discussing their current state and potential risks. This approach allows identifying potential problems before they lead to an incident.

The speaker notes that integrating SafeStart elements into internal HSE standards and instructions increases employee engagement. Workers begin to consciously evaluate their actions and share experiences in preventing injuries, which contributes to the formation of a safety culture at the enterprise.

What you will learn from this webinar:

  • How does a worker's internal state affect the likelihood of injury?
  • Which four critical states most often lead to errors in production?
  • How to implement the SafeStart methodology and behavioral audits into the existing HSE management system?
  • Why is it important to hold regular discussions with staff about their well-being and concentration?
  • How does John Deere's experience help maintain a zero injury rate for several years?
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