Digital HSE Partner - a step-by-step tracker for contractor management in HSE

Digital Transformation in Contractor Management

Managing tens of thousands of contractors is a complex process associated with high risks in Health, Safety, and Environment (HSE). Manual control, paper-based document flow, and the human factor often lead to information loss and reduced decision-making efficiency. In her presentation, Polina Didenko, Head of HSE Risk Management at Gazprom Neft, explains how digitalization helps systematize this process and make it transparent at all levels.

From Manual Management to the "Digital Partner"

To solve the problem of data opacity, the "Digital HSE Partner" was developed — a step-by-step tracker that guides all roles (from customer to contractor) at every stage of interaction. The speaker demonstrates by example how the system automates the process, starting from contract initiation to contractor performance evaluation.

• Unified digital space: Ensures data transparency using a "matryoshka" principle — from the facility to top management. This minimizes the risk of document loss and information distortion.
• Two-key principle: Involves production departments in HSE issues, requiring action approval from both the HSE specialist and the contract curator. This increases responsibility and eliminates a formal approach.
• Control automation: The system automatically reminds about pending tasks, generates prescription acts based on checklists, and notifies responsible persons about identified non-conformities. This significantly speeds up the process of eliminating violations.

Risk Assessment and Proactive Measures

A key stage before starting work is HSE risk assessment. The presentation details the mechanism for forming a risk register in the digital system. Experts pre-map service types with the company's key risks (the "Safety Framework"), which serves as a mandatory minimum for the contractor.

In addition, the system takes into account the tactical risks of subsidiaries, the operational risks of the contractor itself, and lessons learned from past incidents. Based on this assessment, a plan of proactive measures is developed — actions not stipulated by the contract but aimed at reducing risks or improving the HSE management system (for example, organizing sports events for employees in autonomous camps).

Implementation Results and Transition to Partnership

The implementation of the digital tracker significantly increased the response speed to HSE issues and ensured data transparency. Contractor performance evaluation now takes just minutes, and the system automatically calculates a rating based on reactive and proactive indicators.

An important outcome was a shift in the interaction paradigm: from a "customer-contractor" model to a "partner-partner" relationship. Contractors gained online access to their metrics, which increased their interest in complying with safety requirements and implementing proactive measures.

What you will learn from this webinar:

• How to automate the contractor management process and move away from paper document flow?
• How to involve production departments in HSE issues using digital tools?
• How to effectively conduct HSE risk assessments jointly with a contracting organization?
• What proactive measures can be implemented by contractors to improve safety levels?
• How to quickly and objectively evaluate contractor performance based on digital data?