Digitalization of HSE in Retail

Context: Specifics of HSE in Retail

HSE in retail differs radically from manufacturing or warehouse specifics. A wide geography, different time zones, high staff turnover, and a lack of resources make the traditional approach with the physical presence of a specialist at each facility impossible. The presentation details the case of WinLab (Novabev Group), where a digitalization strategy was chosen to manage safety in more than 1,500 stores.

The speaker analyzes how integrating HSE processes into a single commercial task management system helped overcome the "broken telephone" problem and automate routine processes, reducing the bureaucratic burden on specialists.

Integration into Business Processes: From Checklists to Remote Audits

The key solution was the use of a single corporate application, I'm ready. This avoided the implementation of separate HSE software, which could have been sabotaged by the staff. The following tools were implemented within the system:

• Shift closing checklist: Items for visual inspection of premises and equipment shutdown were added to the daily survey for stores. This increases employee discipline and leaves the possibility of verifying completion via video surveillance cameras.
• "Market Tour" checklist: A tool for managers visiting stores. It includes checking staff knowledge about the location of safety memos. If an employee cannot answer, the system automatically assigns them a task to familiarize themselves with it.
• Remote audits: An HSE specialist conducts an inspection via video surveillance cameras, filling out a checklist in the system. If a violation is detected (a "no" answer), the camera automatically opens for recording, and a task is generated to eliminate it (for example, to replace a broken chair).

Communications and Surveys: Employee Engagement

One of the main problems was the lack of effective communication with 7,500 employees. The speaker shows by example how using push notifications on the main screen of the corporate application solved this problem. Now every employee sees information about incidents, motivational programs, and safety rules.

To assess working conditions, regular targeted surveys were introduced. Instead of general questions ("What are you complaining about?"), which usually do not yield results, the system asks specific questions (for example, about the condition of stairs or air conditioners). This allows for rapid data collection from the entire network, transferring it to the maintenance service, and monitoring problem resolution.

What you will learn from this webinar:

• How to integrate HSE tasks into a commercial application for a retail network?
• How to organize remote safety audits using video surveillance cameras?
• What tools help communicate effectively with thousands of employees in different regions?
• How to automate control over medical examinations and staff training?
• How to properly formulate surveys to identify real problems with working conditions in stores?