Contractor's Personal Account as an Effective Tool in Interaction with Contracting Organizations

Digital Transformation of Interaction with Contractors

Ensuring occupational safety is impossible without systematic control over the activities of contracting organizations. Often, it is contractors who, while at the customer's facilities, create high risks due to insufficient personnel qualifications, ignorance of local regulations, or failure to comply with safety requirements. In his presentation, Alexander Bakharev, Project Manager for Interaction with Contracting Organizations at PJSC MMK, analyzes how the transition from paper document flow to a unified digital ecosystem helps minimize these risks and build transparent relationships with contractors.

From Initial Assessment to Site Admission

Using the example of PJSC MMK, the speaker shows that contractor control should begin even before the contract is signed. For this purpose, a questionnaire system has been implemented on the electronic trading platform.

• Initial filter: An 11-question survey allows assessing the organization's level of preparedness. This is important as it prevents the admission of companies with a critically low level of safety culture.
• Impact on selection: The survey results are integrated into the non-price criteria for selecting a contractor, motivating contractors to meet the customer's requirements as early as the tender stage.

Contractor's Personal Account: Functionality and Advantages

The central element of the new system is the "Contractor's Personal Account". The presentation details its functionality, which resolves key interaction issues:

• Unified information field: The account gathers all key safety requirements, local regulations, incident statistics, and training materials. The contractor no longer needs to search for information — it is always at hand.
• Personnel qualification control: The contractor enters data on their employees' training. The system automatically tracks the validity periods of certificates and sends notifications. Workers without the necessary qualifications are blocked by the system and are not allowed on site.
• Electronic document flow: Transitioning the approval of Work Execution Plans (WEP), Work Organization Plans (WOP), and work permits to a digital environment radically reduces the preparation time for work. The approval matrix allows for clear tracking of document statuses and the history of adjustments.
• Introductory video briefing: Each contractor employee undergoes a 30-minute video briefing followed by testing directly in the personal account. This standardizes the process and ensures that every employee is familiar with basic safety rules.

Rating System and Motivation

The speaker emphasizes that control must be accompanied by a clear assessment system. MMK has implemented an automatic calculation of contractor ratings based on three criteria: absence of incidents, timely personnel training, and the quality of work organization (identification and elimination of risks).

A high rating gives the contractor priority in receiving orders and other preferences, while a low one leads to the suspension of work or termination of the contract. This approach encourages contracting organizations to independently control safety at their sites.

What you will learn from this webinar:

• How to organize the initial assessment of contractors at the tender stage?
• What functions of the personal account allow automating the control of personnel training?
• How to transition the approval of permitting documentation to an electronic format and reduce the time for admission to work?
• What criteria are used to form the rating of contracting organizations and how does it affect their future work?
• What barriers can be encountered when implementing digital interaction tools and how to overcome them?